The challenging times of the COVID-19 pandemic brought changes to many in the workforce. Kevin Jacobs, although essential, found himself in need of a new opportunity. Not one to sit idly by during lockdowns and uncertain labor force conditions, Kevin was driven to find his next position. He landed a phone interview with MATHESON and stepped into a newly created Credit Representative role in Sioux Falls, South Dakota. A South Dakota State University graduate with a degree in Economics, Kevin brings a diverse background spanning customer service, office management, sales, and more than 15 years of experience in accounts payable and receivable.
In his role, Kevin manages collections and accounts receivable for approximately 1,200–1,400 active accounts. His days are spent responding to emails and calls, processing and applying payments, and researching billing issues or missing and misapplied payments. One of the most challenging parts of his job is tracking down customers who have relocated multiple times or resolving issues that may have originated years ago.
Kevin genuinely cares about making a real difference. He faces challenges bravely, and his dedication has truly made a measurable impact. Since joining MATHESON, he has helped reduce the average Days Sales Outstanding for the Sioux Falls and Aberdeen locations by 19% over five years. His manager, Brent Kirk, says, “I am always impressed by how he tackles any problem, no matter the size, with intelligence, compassion, and professionalism. I truly enjoy working alongside him.”
What Kevin enjoys most about working at MATHESON is the collaborative culture within the credit team. He regularly works with Regional and Site Managers, Inside and Outside Sales, Cash Applications, and fellow Credit Reps to resolve complex account issues. Kevin especially appreciates the company’s strong commitment to safety and genuine concern for employee well-being. He demonstrates his commitment to safety culture by serving as an active member of his location’s safety committee, which he has proudly been part of throughout his entire tenure.
Outside of work, Kevin enjoys woodworking, reading, and fishing when time allows. His advice to new teammates is simple: don’t be afraid to ask questions, speak up with ideas, and do the job right the first time.
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