Meet Hershell Young, a dedicated member of the MATHESON team with 34 years of experience, currently working as a Service Desk Analyst. Hershell brought his expertise and commitment to customer service to MATHESON when he joined the team through the 2009 Valley National acquisition.
In his role, Hershell spends his days helping fellow teammates with technology issues, serving as a Level 2 Service Desk Analyst. He assists other techs with issues and handles escalations that require specialized knowledge.
One of the most memorable experiences in Hershell’s career was transitioning from working in retail stores to the IT department in 1998. When he joined MATHESON in 2009, having an IT background, learning about welding processes and the technical aspects of the industry was initially challenging, but Hershell’s dedication helped him adapt and excel in his new role.
The Journey of a thousand miles begins with one step.
Lao tzu
Hershell enjoys the friendly and supportive culture at MATHESON, where everyone, from executives to drivers, contributes to a great team environment. He finds fulfillment in working with such a cohesive team and enjoys the diverse interactions his role entails.
Outside of work, Hershell enjoys playing basketball, hiking, and walking. His active lifestyle reflects his energetic approach to both work and leisure. When asked about his favorite office snack or coffee order, Hershell humorously mentions “Chicken Chips,” adding a light-hearted touch to his profile.
In terms of advice for new employees, Hershell emphasizes the importance of collaboration and suggests that they remain open-minded and solution-focused. His mantra, “The Journey of a thousand miles begins with one step” by Lao Tzu, inspires him to approach challenges with patience and perseverance.
Hershell Young’s dedication to his role as a Service Desk Analyst and his commitment to customer service make him a valuable asset to the MATHESON team. His willingness to learn and adapt, coupled with his friendly demeanor and passion for problem-solving, exemplify the core values of MATHESON.
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