Most mornings, Carolyn wakes up and drives anywhere in a sixty-mile radius of MATHESON’S Columbus, Nebraska store to speak with and assist customers working at businesses such as metal manufacturing facilities, ethanol plants, and even fire truck manufacturers.
This is an environment Carolyn not only loves but one in which she thrives. “I love working with our customers and taking care of them. This job allows me to travel and bring new ideas and solutions to the attention of our clientele.”
Carolyn has been a MATHESON Outside Sales Representative since 2006. However, she has thirty-four years of combined experience in sales, management, and accounting. Carolyn began working for Linweld in the late 1980s and stayed on when MATHESON acquired Linweld in 2006.
Carolyn’s typical day involves problem solving and offering ideas to customers to help improve their general processes or provide vending solutions, automation studies, welding processes, and safety solutions. She will often assist in training customers in using new equipment and be available to support and troubleshoot questions on our products. “Service after the sale is essential to me,” states Carolyn. “I love helping customers throughout the entire process, but the support you give after the sale is critical in the longevity of customer retention.”
Over three decades in the workforce have allowed Carolyn to learn a thing or two about customer relationships. “The best lesson I have learned during my career would be to take good care of your customers and build loyalty with them. You are developing relationships and trust with your clients that will continue to foster other relationships and help grow your business.”
“Teamwork is another large part of my success. I couldn’t do it without my fellow team members at the store. The collaborative environment at MATHESON is exceptional; we frequently bounce ideas off one another and help each other out in any way we can.”
When she is not traveling with her husband to different parts of the US, Carolyn likes spending time in her garden at her home in Omaha. “I have a lot of fun gardening. I love growing jalapenos and everything else needed to make salsa, my favorite treat.”
If you are ever in Nebraska, you should be on the lookout for Carolyn.